Anchor Plural

Support

Help with the app. If you are in crisis, use the “I need to talk to someone” button in the app, or call your local emergency number.

Contact

Write to us at support@anchorplural.org.

This is ordinary email, not a crisis service, and it is not read around the clock. If you need someone now, use the “I need to talk to someone” button in the app or call your local emergency number.

Common questions

Where is my data?

On your phone, inside the app, and in your own phone backups. There is no account and no server, so there is nothing to sign in to and nothing we can look up for you.

How do I move to a new phone?

Restoring your new iPhone from an iCloud or computer backup brings the app’s data with it. You can also use Settings › Export as a file in the app to save everything, photos included, and Settings › Import on the new phone.

Can I bring my system over from another app?

Yes. Settings › Import reads exports from Simply Plural, PluralKit, Octocon, Ampersand, Plural Star and Plural Log. Importing the same file twice changes nothing.

I lost something. Can I get it back?

Deleted members, notes and entries wait in Settings › Recycle bin. The app also keeps a weekly safety backup inside itself, and Settings lists each one with a Restore button that brings back everything as it was on that day. If the app ever cannot open its saved data, it keeps that data untouched and says so on the first screen.

A crisis number is wrong, or my country is missing

Please tell us at support@anchorplural.org. The numbers are checked against two sources, and the date they were last checked is shown in Settings › About. Where a country has no verified line, the app shows the emergency number and a directory of helplines instead of guessing.

Can a friend, partner or therapist see who is fronting?

Not automatically. That would need a server, and the app has none. You can share a one-line status through the share sheet whenever you choose.

Does the app use AI?

No. There is no AI in the app: nothing reads, scores or decides anything about you, and nothing is sent anywhere. AI coding tools were used in building it.

A translation reads wrong

Tell us and we will fix it. The Spanish, German, French and Portuguese text is still waiting for a review by a native speaker of each language.